Returns and refunds.

We would rather set out exactly what we cover, and what we cannot, than surprise you later. Everything below applies to every order.

Contact us first, always. Email info@keepinithalalbrand.com with your order number and we will put it right. We respond within 2 business days.

If something is wrong with your order, we fix it free

We will replace the item free of charge, or refund you in full if a replacement is not possible, in every one of these cases: you received the wrong item, wrong size or wrong colour compared to what you ordered; the item arrived damaged; or the item has a manufacturing defect such as a misprint, peeling print, faulty stitching or misaligned embroidery.

Send us a clear photo of the problem, and a photo of the packing slip or shipping label if you received the wrong item. Please contact us within 30 days of delivery.

You never need to send the item back, and you are never asked to pay return shipping.

If you ordered the wrong size or colour

We are not able to accept returns or free exchanges when the wrong size or colour was selected at checkout. Please check the size guide on the product page before ordering. If you are between sizes or unsure, email us before you buy and we will help. If you have already ordered, contact us anyway. We will do what we reasonably can, though we cannot promise a free exchange.

Small measurement differences are normal. A garment that measures within 1 inch of its size guide is within tolerance and is not treated as a fault. Where a size guide publishes its own tolerance figure, that figure applies.

If the delivery address was wrong

Email us straight away. If your order has not entered processing, we will correct it free. If it has already shipped, we can send a replacement, but the cost of the replacement and its shipping falls to you.

If a parcel is returned to us

Parcels come back when the address is incomplete, the parcel goes unclaimed, or customs charges are refused. Once the parcel is confirmed as returned, we refund the value of the items, less the original shipping cost. If you would prefer it reshipped, we can do that at your cost.

If a parcel is lost

If tracking stops and the parcel does not arrive, contact us and we will open an investigation with the carrier. Please do this within 30 days of the last tracking update. If the carrier confirms the parcel is lost, we will replace it free or refund you in full.

If tracking says delivered but you do not have it

Please check with everyone at your address, with neighbours, and with your local depot first, and allow 48 hours. Parcels marked delivered do sometimes turn up. If it still has not appeared, contact us within 14 days of the delivered scan and we will raise it with the carrier. If the carrier confirms delivery to the correct address and finds no fault on their side, we are not able to refund the order.

Cancellations and change of mind

You can cancel for a full refund any time before your order enters processing. Once processing has started, we cannot cancel it. We are not able to accept returns or refunds for change of mind.

Sale items

Sale and clearance items are covered for defects, damage and wrong items exactly like full price items.

How refunds are issued

Approved refunds go back to your original payment method. Your bank or card issuer usually takes 5 to 10 business days to post it after we release it.

If your situation is not covered here, email info@keepinithalalbrand.com with your order number and we will look at it individually. This policy does not limit any rights you have under applicable law. Keepin' It Halal Brand is your seller and support contact for every order. You can also read the full Refund and Return Policy.