Shipping policy

This policy explains how long orders take, what shipping costs, and where we ship. Every figure below is an estimate. We do not guarantee a delivery date.

Processing

Every order is prepared and packed before it ships. Processing takes about 2 business days on average. That is an average across orders, not a guarantee, and busy periods can run longer. You receive a dispatch email with tracking as soon as your parcel leaves the facility.

Shipping time

Shipping time is counted from dispatch and depends on where the order is going.

United States: 2 to 5 business days (standard)
Canada: 10 to 30 business days
United Kingdom: 10 to 30 business days
Everywhere else: 10 to 30 business days

Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take an additional 7 to 12 business days.

Estimated total delivery window

Processing and shipping added together, counted from the day you order.

United States: about 4 to 7 business days
Canada, United Kingdom and everywhere else: about 12 to 32 business days

These windows exclude weekends, public holidays, and delays caused by the carrier, customs or severe weather. Checkout shows its own estimate for your address. Where the checkout estimate is wider than the figures here, plan around the checkout estimate.

Shipping cost

Free tracked shipping on orders of $85 or more. The threshold is based on your order total in USD after any discounts and before taxes, and it applies to the United States, Canada, the United Kingdom and everywhere else we ship.

Below $85, shipping is calculated at checkout based on your destination and what is in your order, and the exact amount is shown before you pay. As a guide, it starts at $4.75 within the United States, $9.39 to Canada, $9.99 to the United Kingdom, and $10.00 to the rest of the world. Because different styles are packed at different facilities, an order with several items can carry a slightly higher rate. The figure shown at checkout is always the one that applies.

Every order ships with tracking, whether or not it qualifies for free shipping.

Orders with more than one item may arrive separately

Different styles are packed and dispatched from different facilities. If your order contains a mix, each part travels on its own schedule and arrives in its own parcel with its own tracking number, often on different days. That is normal. If one parcel arrives and another has not, your order is not lost or incomplete.

Tracking

Every order ships with tracking. Tracking is emailed when each parcel is dispatched, not when the order is placed. On international shipments tracking often goes quiet after the parcel leaves the origin country and starts updating again when the destination carrier scans it. A gap of several days is normal. If a parcel stops moving and does not arrive, contact us and we will open an investigation with the carrier.

Where we ship

We ship worldwide, with one exception. Five heavyweight long sleeve styles are available for delivery only within the United States and its territories:

  • Honestly, Alhamdulillah — Oversized Long Sleeve Tee
  • Sujood for the Heart — Heavyweight Long Sleeve Tee
  • Built in Sujood — Heavyweight Long Sleeve Tee
  • In Ar-Rahman We Trust — Heavyweight Long Sleeve Tee
  • You Deserve Every Khayr — Heavyweight Long Sleeve Tee (Black) 

These five are marked on their product pages. If an international order includes one of them, we will email you at the address on the order to arrange a substitution or a refund for that item before the rest of the order ships.

Customs, duties and import taxes

International orders may be charged import duties, VAT or customs handling fees by the destination country. Those charges are set by that country, are not included in the price you pay us, and are the responsibility of the recipient. If a parcel is refused at customs and comes back to us, it is handled under the returned to sender section of our Refund and Return Policy.

Address changes and cancellations

We can correct a delivery address, or cancel an order, only before it enters processing. Once processing has started, both are locked. Email us straight away with your order number if something is wrong.

Damaged, defective or wrong items

If a parcel arrives damaged or misprinted, or is not what you ordered, email info@keepinithalalbrand.com within 30 days of delivery with your order number and a clear photo of the problem. We replace it free or refund you in full, and there is no need to send the item back. Full details are in our Refund and Return Policy.

Contact

info@keepinithalalbrand.com. We respond within 2 business days.